Privacy Policy

Overview

As a responsible organiser of games of chance, PstBet is committed to protecting and respecting the privacy of registered players. The data provided by the player during registration is kept confidential when using PstBet services and play, serving only the intended purpose. The player is aware and consents to the storage and processing of personal data provided to the organiser during registration, activation, and verification of the user account electronically. Provided residential addresses, email addresses, and phone numbers may be used to deliver information about PstBet’s services to registered users.

Personal player data will not be disclosed to a third party outside the organisation of online games of chance PstBet in any form unless the player authorises such action. Data may be disclosed to third parties only if authorised by competent state authorities, all under favourable legal regulations.

Information Collection

You agree to the collection, transmission, processing, and storage of information by PstBet. The information and data that we may collect, use, process, and store include the following:

    • Information you submit to us via the website pstbet.na, the application, or email;
    • Records of communication, whether through the website and application, email, phone, or other means;
    • Your responses to surveys or player surveys we conduct;
    • Details of your use of our Internet services: public IP address from which your communication with our servers originates, the hostname associated with that public IP address, the hostname of intermediary servers if you use them, the browser or software you use to access our services, the time and date of your access, the URL location through which external links bring you to our website when you visit us, location data, and other technical data about communication with our servers;
    • We may also collect information related to your activities related to the use of our product.

Use of Information

You agree that PstBet may use and process your data and information, along with other information, for:

    • Creating a personal profile.
    • Processing your bets;
    • Opening, managing, and controlling your online account.
    • Confirm any information you provide to achieve, maintain, and preserve the continuity of all activities on the online account.
    • Complying with legal obligations, including those aimed at preventing money laundering.
    • Conducting user surveys, surveys, and analyses.
    • If you have consented to it, send information about promotional offers and our products and services.
    • Monitoring transactions within online accounts to prevent improper gambling, money laundering, and cheating.
    • Providing products and services, assisting in the provision thereof, and assisting in developing and improving services.
    • Storing your personal settings, preferences, and other information and tracking specific activities on our website and application.
    • Gaining insight into the effectiveness of our promotional campaigns.
    • Determining the source from which you accessed our site.
    • Manage the website and application and improve the user experience and business management.

Cookie and Internet Technology Policy

Cookies are small text files stored on your computer when visiting websites or opening emails. Their use is widespread and intended to improve the functioning of websites and applications and provide business or marketing information more efficiently. A website can save your previous settings, login username, and other activities with them. Browsers protect users by restricting a website’s access only to the cookies that the site itself has stored.

Users can manage cookies on their computers, depending on the browser and software used. Almost all browsers can delete, block, or allow them for all or selected sites. If you block cookies, some functionalities and options on the website and applications may be limited.

Disclosure of Information

PstBet will take all necessary steps to ensure the security and protection of your information.

The collection of your data, which is required from you and with which you have agreed, is done under the law, and the information you provide may be used exclusively to improve our services.

The collected data will be accessible to competent authorities, including the police, to conduct investigations related to fraud, money laundering, or issues related to sports integrity and comply with our legal obligations.

Withdrawal of Consent

You can withdraw your consent to use at any time by contacting us. Immediately upon your withdrawal, we will cease to use the mentioned information unless favourable legal regulations require us to continue using it.

We keep user history (activity on the online account) in records under our data retention policy. Your information will be permanently removed after 10 years from the last activity on the user account.

Use of Google Analytics

We use Google Analytics to collect information about the use of this Website. Google Analytics collects information such as how often you visit the Website, what pages you visit when you do so, and what other sites you use before coming to the Website. Google Analytics collects only the IP address assigned to you on the date you visit the Website rather than your name or other identifying information. We do not combine information collected through Google Analytics with your Personal Data. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the Website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognising you on return visits to the Website by disabling cookies on your browser.

If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit http://www.google.com/analytics/. To read more about how Google uses cookies, please visit https://policies.google.com/technologies/cookies.

SSL encryption

All critical correspondence between the user and the Website is encrypted with Secure Socket Layer technology (SSL) using a 256-bit ke